Our Location
United Kingdom
What are your products used for?
All products sold by Dried Decor Flowers are intended for decorative, floral arrangement, crafting, photography prop, event styling, artistic, and home décor purposes only.
Are your products edible?
No. Our products are sold strictly for decorative use only and must not be consumed, planted, extracted, processed, or used for medicinal purposes.
Are your products natural?
Yes. As natural products, variations in colour, size, shape, texture, and appearance may occur. Each item is unique and may differ slightly from product photographs.
Do you ship internationally?
Yes. We ship worldwide using FedEx.
Do you ship to the United States?
Yes. We regularly ship orders to customers throughout the United States using FedEx.
Do you offer free shipping?
Yes. We currently offer free FedEx shipping on all orders.
How long does delivery take?
Delivery times vary depending on the destination country and customs processing. Tracking information will be provided once your order has been dispatched.
Will I receive tracking information?
Yes. Once your order has been dispatched, a tracking number will be provided by email.
Will I have to pay customs duties, taxes, or import fees?
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. These charges are not included in our product prices or shipping costs and are the responsibility of the customer.
What happens if customs delays my parcel?
Customs inspections and clearance procedures are controlled by the destination country’s authorities. Any delays caused by customs are outside the control of Dried Decor Flowers.
Can orders be delayed during customs clearance?
Yes. International shipments may occasionally be delayed by customs inspections, import procedures, or clearance requirements that are outside our control.
What happens if my parcel is returned due to customs issues or refusal to accept delivery?
Customers are responsible for complying with their country’s import requirements. Shipping charges, customs fees, duties, taxes, storage fees, return shipping costs, or other related charges may not be refundable where permitted by law.
Can I return my order?
Please refer to our Refund & Returns Policy for complete details regarding returns, refunds, and eligibility.
What should I do if my parcel arrives damaged?
Please contact us as soon as possible and provide photographs of the packaging and contents so we can review the issue and assist you.
What happens if I enter an incorrect shipping address?
Please contact us immediately. We cannot guarantee address changes once an order has been dispatched.
How should I store dried flowers and botanicals?
Store products in a cool, dry place away from direct sunlight, moisture, humidity, and excessive heat to help preserve their appearance.
Do dried flowers last a long time?
Yes. With proper care and storage, dried flowers and botanicals can maintain their appearance for an extended period.
Can product colours vary?
Yes. Because our products are natural materials, variations in colour, shape, size, texture, and appearance may occur.
How can I contact Dried Decor Flowers?
Email: Contact@drieddecorflowers.com
Phone: +44 7383 396901
Contact Form: https://drieddecorflowers.com/contact-2/
