Our Location
United Kingdom
RETURNS
Our refund and return policy is valid for 30 days. We are unable to offer you a refund or exchange if 30 days have passed after your purchase. Fresh flowers, which cannot be returned, are not included. If there is an issue with your flowers, we must be notified within 24 hours of receipt so that we can investigate. A photograph will be required to back up any claims.
Your item must be unused and in the same condition as you received it to be eligible for a return. It also has to be in its original packaging.
Several items are excluded from being returned. Food, newspapers, and magazines, for example, cannot be returned.
Additional non-returnable items:
- Gift cards
- We require a receipt or proof of purchase to complete your return.
- Please do not return your product to the manufacturer.
- Any item returned more than 30 days after it was delivered.
REFUNDS (IF APPLICABLE)
We will send you an email once your return has been received and inspected to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If you are approved, your refund will be processed and a credit will be issued to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received your refund yet, double-check your bank account. Then contact your credit card company; your refund may take some time to be officially posted. Contact your bank next. Before a refund is posted, there is usually some processing time.
If you’ve done everything listed above and still have not received your refund, please contact us at drieddecorflowers@gmail.com.
SALE ITEMS (IF APPLICABLE)
Only regular-priced items are eligible for refund; unfortunately sale items are not.
EXCHANGES (IF APPLICABLE)
Items are only replaced if they are defective or damaged. If you need to exchange it for the same item, please contact us at drieddecorflowers@gmail.com and send your item to the mailing address indicated on your package.
SHIPPING RETURNS
To return your product, send it to the following address: mailing address.
You will be responsible for paying for your own return shipping fees. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.
The time it takes for your returned product to reach you may vary depending on where you live.
If you are shipping an item worth more than £75, you should use a trackable shipping service or get shipping insurance. We cannot guarantee that your returned item will be received.
TRANSACTION FEE (NON-REFUNDABLE)
If you wish to cancel your order immediately after placing it, please email us within 24 hours with your reason for cancellation; otherwise, your order will be dispatched.
If you want a refund for your cancelled order, please keep in mind that you will be charged a Transaction fee, which varies depending on the order you placed.
If we need to cancel your order for any reason e.g order from restricted countries, custom clearance issues, problem with items etc.
INTERNATIONAL DELIVERY
Any customs, taxes, fees, and so on will be the responsibility of the importer (i.e., the customer); the price of the products does not include these.
Your products will be inspected, and the cost of the inspection (if any) will be borne by the importer, i.e. you, the client.
It is your responsibility (as a customer) to check whether the item you buying from us is legal to buy and import into your country. If the item is seized by customs or any government agency, no refund will be issued.
