REFUND & RETURN POLICY

Our refund and return policy is valid for 30 days from the date of delivery. We are unable to offer refunds or exchanges after this period.

Eligibility
To be eligible for a return:

  • Items must be unused, in the same condition as received, and in their original packaging.

  • Fresh flowers and perishable items cannot be returned.

Non-Returnable Items

  • Gift cards

  • Sale or discounted items

  • Food, newspapers, and magazines

  • Any item returned more than 30 days after delivery

Reporting Issues
If your item is defective, damaged, or incorrect, please notify us within 24 hours of delivery. A photograph may be required to process your claim.

Refunds
Once your return is received and inspected, we will notify you via email regarding your refund approval. If approved, your refund will be issued to your original method of payment. Please note: it may take several days for the refund to be processed by your bank or credit card provider.

Late or Missing Refunds
If you haven’t received your refund after a reasonable period, please:

  1. Check your bank account.

  2. Contact your credit card company or bank.

  3. Contact us at drieddecorflowers@gmail.com if you still haven’t received your refund.

Exchanges
Items are only replaced if they are defective or damaged. To request an exchange for the same item, please contact us at drieddecorflowers@gmail.com.

Return Shipping
Customers are responsible for return shipping fees, unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over £75.

Transaction Fees
If you cancel an order within 24 hours of placing it, we may refund your payment minus any transaction fees charged by the payment processor.

International Delivery

  • Any customs duties, taxes, or fees are the responsibility of the customer.

  • It is the customer’s responsibility to ensure the item is legal to import into their country.

  • Items seized by customs or government agencies are non-refundable.

Contact Us
For questions regarding returns or refunds: